/* "Ver cómo trabajan": el WhatsApp del cliente a la izquierda y el agente que trabaja a la derecha. Tomado de la demo de MRC. */
.tb-wa-hilo { display: flex; flex-direction: column; overflow: hidden; }
.tb-wa-cabeza { display: flex; align-items: center; gap: 12px; padding: 14px 18px; border-bottom: 1px solid var(--h-linea); }
.tb-wa-cabeza div { display: flex; flex-direction: column; }
.tb-wa-mensajes { display: flex; flex-direction: column; gap: 10px; padding: 18px; min-height: 360px; max-height: 560px; overflow-y: auto; background: color-mix(in srgb, var(--negocio-bodega, #2f5d46) 4%, var(--h-papel-2)); }
.tb-wa-burbuja { max-width: min(78%, 520px); padding: 10px 14px 6px; border-radius: 16px; background: var(--h-papel); box-shadow: var(--h-sombra-1); align-self: flex-start; border-top-left-radius: 4px; }
.tb-wa-burbuja[data-from='recepcion'], .tb-wa-burbuja[data-from='duena'] { align-self: flex-end; border-top-left-radius: 16px; border-top-right-radius: 4px; background: color-mix(in srgb, var(--negocio-bodega, #2f5d46) 12%, var(--h-papel)); }
.tb-wa-burbuja small { display: block; font-weight: 700; color: var(--negocio-bodega, var(--h-acento)); margin-bottom: 2px; }
.tb-wa-burbuja p { margin: 0; font-size: 14px; line-height: 1.55; }
.tb-wa-burbuja time { display: block; text-align: right; font-size: 11px; color: var(--h-tinta-2); margin-top: 2px; }
.tb-wa-sistema { align-self: center; margin: 4px 0; padding: 6px 12px; border-radius: 10px; font-size: 12px; color: var(--h-tinta-2); background: var(--h-papel); border: 1px dashed var(--h-linea); text-align: center; }
.tb-wa-escribe { align-self: flex-start; margin: 0; font-size: 12px; color: var(--h-tinta-2); font-style: italic; }
.tb-escena { position: fixed; inset: 0; z-index: 200; display: grid; place-items: center; padding: 16px; background: color-mix(in srgb, var(--h-tinta) 45%, transparent); backdrop-filter: blur(6px); }
.tb-escena-caja { width: min(1120px, 100%); max-height: calc(100svh - 32px); overflow: auto; display: flex; flex-direction: column; border-radius: 24px; background: var(--h-papel); color: var(--h-tinta); box-shadow: var(--h-sombra-3); }
.tb-escena-cabeza { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; padding: 22px 26px 8px; }
.tb-escena-cabeza h2 { margin: 2px 0 0; font-size: 24px; }
.tb-escena-cuerpo { display: grid; grid-template-columns: minmax(280px, 380px) minmax(0, 1fr); gap: 22px; padding: 12px 26px 18px; }
.tb-escena-telefono { display: flex; flex-direction: column; border-radius: 28px; overflow: hidden; border: 8px solid var(--h-tinta); background: var(--h-papel-2); min-height: 520px; }
.tb-escena-telefono header { display: flex; align-items: center; gap: 10px; padding: 12px 14px; background: var(--negocio-bodega, #2f5d46); color: #fff; }
.tb-escena-telefono header div { display: flex; flex-direction: column; }
.tb-escena-telefono header small { color: rgba(255, 255, 255, .85); font-size: 11px; }
.tb-escena-telefono .tb-wa-mensajes { flex: 1; max-height: 520px; min-height: 0; }
.tb-escena-agente { display: flex; flex-direction: column; align-items: center; text-align: center; gap: 8px; min-width: 0; }
.tb-escena-orbe { min-height: 170px; display: grid; place-items: center; }
.tb-escena-quien { margin: 0; }
.tb-escena-frase { margin: 0; max-width: 560px; font-size: 18px; line-height: 1.5; min-height: 54px; text-wrap: pretty; }
.tb-escena-tarjetas { width: 100%; text-align: left; }
.tb-escena-pie { display: flex; justify-content: space-between; align-items: center; gap: 16px; flex-wrap: wrap; padding: 14px 26px 22px; border-top: 1px solid var(--h-linea); }
.tb-escena-pasos { display: flex; flex-wrap: wrap; gap: 6px 14px; list-style: none; margin: 0; padding: 0; font-size: 12px; color: var(--h-tinta-2); }
.tb-escena-pasos li { display: inline-flex; align-items: center; gap: 6px; }
.tb-escena-pasos span { width: 9px; height: 9px; border-radius: 50%; border: 1.5px solid currentColor; }
.tb-escena-pasos [data-estado='hecho'] span { background: currentColor; }
.tb-escena-pasos [data-estado='ahora'] { color: var(--negocio-bodega, var(--h-acento)); font-weight: 700; }
.tb-escena-pasos [data-estado='ahora'] span { background: currentColor; box-shadow: 0 0 0 4px color-mix(in srgb, currentColor 22%, transparent); }

@media (max-width: 860px) {
  .tb-wa { grid-template-columns: 1fr; }
  .tb-escena-cuerpo { grid-template-columns: 1fr; }
  .tb-escena-telefono { min-height: 360px; }
  .tb-escena-frase { font-size: 16px; }
}